Privacy Policy

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Our Commitment to Your Privacy

At Peony Physical Therapy, PLLC, we are committed to protecting your health information. We create a record of the care and services you or your child receive. This notice applies to all records of your care maintained by our practice. We are required by law to keep this information confidential and to provide you with this Notice of Privacy Practices.

How We May Use and Disclose Your Health Information

We may use or disclose your protected health information (PHI) for the following purposes without your written authorization:

1. Treatment: To provide, coordinate, or manage your care and related services. For example, we may share information with other healthcare providers involved in your or your child’s care (e.g., physicians, speech-language pathologists, lactation consultants).

2. Payment: To obtain payment or reimbursement for the services we provide. For example, we may submit information to your insurance company or prepare invoices for private pay clients.

3. Health Care Operations: For administrative and operational tasks that support our ability to provide high-quality care. This may include staff training, quality assurance activities, licensing, or auditing.

Other Permitted or Required Uses and Disclosures

We may also use or disclose your PHI without your authorization for the following purposes, when permitted or required by law:

• Public Health Activities (e.g., reporting communicable diseases)
• Health Oversight Activities (e.g., audits or investigations)
• Research Purposes (under approved protocols with privacy safeguards)
• Legal Requirements (e.g., court orders or law enforcement requests)
• Emergency Situations
• To Prevent a Serious Threat to Health or Safety
• Workers' Compensation

Uses and Disclosures Requiring Your Authorization

In any situation not described above, we will ask for your written authorization before using or disclosing your PHI. You may revoke that authorization in writing at any time, except to the extent we have already relied on it.

Your Rights Regarding Your Health Information

You have the following rights regarding your PHI:

• Right to Access: You may request to review or receive a copy of your health records.
• Right to Amend: You may request corrections to your records if you believe they are incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of disclosures we made for purposes other than treatment, payment, or operations.
• Right to Request Restrictions: You may ask us not to use or share your information for certain purposes. We will consider your request but are not required to agree.
• Right to Request Confidential Communications: You may ask us to communicate with you in a specific way (e.g., only by phone or at a specific address).
• Right to a Paper Copy of This Notice: You may request a printed copy at any time.

Our Responsibilities

• We are required by law to maintain the privacy and security of your PHI.
• We will let you know promptly if a breach occurs that may compromise your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing.

Live Video Visits (Telehealth)

Peony Physical Therapy, PLLC offers Live Video Visits (LVV) as an option for care. We use secure, HIPAA- and FERPA-compliant platforms (such as Zoom) that include encryption and privacy protections. Sessions may not be recorded by either party.

Changes to This Notice

We reserve the right to change this Notice at any time. Any revisions will apply to all records we maintain and will be posted on our website and in our office. A copy of the current Notice will always be available to you.

Collection, Storage, and Destruction

We keep all health information for six years after the case has closed. Health information is kept within a locked building, in a locked office and stored in a locked file cabinet. After six years, we will destroy the information via shredding machine and dispose of it in the garbage.

Complaints or Questions

If you believe your privacy rights have been violated, or if you have questions about this Notice, please contact:

Privacy Officer: Kathryn Maher

Peony Physical Therapy, PLLC

‪(872)-373-8294

kathrynmaher@peonyphysicaltherapy.com

You may also file a complaint with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.